There was a time when I loved The Mall.
Any Mall. All Malls.
All those stores together under one huge roof!
Food vendors dropped like cookie dough down the center.!
And Sunglass Hut there in the center, too. Can't forget about Sunglass Hut.
(If I had a dollar for every pair of over-priced sunglasses I bought at Sunglass Hut and promptly lost, I could probably buy another overpriced pair of sunglasses from Sunglass Hut.)
And then I fell out of love with The Mall.
I go there only when there is no other choice.
(And I stopped buying sunglasses that cost more than $10 a pair because I lose them. Constantly.)
So last week I had no other choice but to go to The Mall because I had to go to Neiman Marcus. Not to buy something for me, but to buy something for someone else. Because I personally refer to Neiman Marcus as Needless Mark-ups. The stuff in there is just way too expensive.
As I exited Needless Mark-ups I was suddenly overcome with large masses of people. More masses than normal at Lenox Mall here in Atlanta.
And then it dawned on me.
I should have high-tailed it out of The Mall but I really needed eye make-up remover.
The kind I use can only be purchased at The Mall.
So I ventured down to Macy's.
And after I bought eye make-up remover and some lip gloss and some shower gel I decided I'd just take a gander at the clothes.
You know...just to see if the fall clothes were starting to come out. Just in case I might be interested in trying on a sweater while it's 100 degrees outside.
And I happened to find a couple things I wanted to buy. (I KNOW! Imagine that!)
And I couldn't find anyone to help me for a long time. And then when I did finally find someone to help me she never really said anything to me. She was too busy complaining about her job to another co-worker.
I wanted to launch into a big hissy fit about:
* getting another job if you don't like this one
* how bad it is to complain in front of a customer
* how rude it is to not even greet me
* how much life can suck sometimes but you gotta suck it up
* how much of my time she was wasting
But I didn't because, even though it takes a village to raise a 20-year old who should be pretty much raised already, I'm prone to run away from the village and wander into the country with only my eye make-up remover.
Four or five years ago I got to know the regional-something-or-other of Macy's Southeast and one time she was telling me about their new customer service initiative and blah-blah-on-and-on.
And after she stopped telling me about it I said, "Does this initiative start after they get off personal phone calls on the sales floor or after they finish doing personal shopping while on the clock?"
And she said to me, "You rolled your eyes when you said that."
And I said to her, "Why yes. Yes I did. Because your initiative does not seem to be working. Nor do your sales people."
And I didn't hear from her for a long time. But I recently got an email from her saying she is now working for Ritz Carlton. At least there they acknowledge your presence. And probably fewer people roll their eyes at The Ritz Carlton than at Macy's.
And their beds are much more comfortable.
So, all I'm trying to say is my dislike of The Mall was not changed one bit last week.
It just took me awhile to get to my point.
Much like it took me awhile to find someone to ring up my dress and put it in a bag and give me my receipt.